From inquiry to settlement: running studio bookings
- Send every quote in one format: date, hours, crew size, space, price, payment and cancellation terms.
- Record times and take condition photos at check-in and check-out to avoid overtime and damage disputes.
- Keep all bookings in one calendar to prevent double bookings.
A booking passes through several stages between inquiry and settlement. Decide what to send and what to record at each one, and you'll miss less even running the place alone.
The path of one booking
| Stage | What to do | What to record |
|---|---|---|
| 1. Inquiry | Confirm date, hours, crew size and what's being shot | Date received, contact |
| 2. Quote | Price, VAT, payment and cancellation terms in one format | Copy of the quote |
| 3. Confirmation | Confirm once the deposit or full payment arrives | Payment record, calendar entry |
| 4. Day before | Resend address, entry, parking and house rules | Message sent |
| 5. Check-in | Arrival time, condition photos | Time, photos |
| 6. Check-out | Check put-back and damage; departure time | Time, photos, overtime |
| 7. Cleaning | Clean and sanitise before the next booking (e.g. 30 min) | Checklist |
| 8. Settlement | Bill the balance and overtime; issue receipts | Card slip, tax invoice or cash receipt |
One quote format
When every quote is worded differently, things get left out. Send date, arrival and departure times, crew size, spaces used, hourly rate and total, VAT, payment method and deadline, and cancellation terms in a fixed order. For overseas guests, add the total in won.
Check-in and check-out records
A few photos from the same spots at check-in and check-out settle damage and put-back questions without argument. Recording the times makes overtime billing clear.
One calendar
Writing down phone, message and booking-site reservations separately leads to double bookings. Put every booking in one calendar, whatever the channel, and mark unconfirmed holds differently.
Before you start (Korea)
- Mail-order business report — Taking bookings and payments on your website may require reporting as a mail-order business. Under the Fair Trade Commission's notice, businesses with fewer than 50 transactions in the previous year, or simplified taxpayers, may skip the report, but card payment gateways (PGs) often ask for the report certificate. Check with your local city, county or district office.
- Receipts — Corporate crews often need a tax invoice. Agree how to issue one with your tax accountant.
- Liability insurance — Talk to an insurer about cover for guest injuries and equipment damage.
Once you list on ROKE, we translate English and Japanese inquiries from overseas guests into Korean, forward them, and send you a monthly inquiry count. There's no booking commission.
The mail-order report exemption was checked against sources describing the Korea Fair Trade Commission's notice on exemption criteria (November 10, 2026). Whether it applies depends on your business, so confirm with your local authority.
