How to read a studio's cancellation and change policy
- Policies vary by place. Cancel two days out and one place keeps 60% while another won't accept a cancellation at all.
- Always ask whether a date change counts as a cancellation and how ‘days before’ is counted.
- If your schedule might move, put the date fees start on the calendar.
Shoots move all the time because of talent schedules, weather and clients. That makes the cancellation policy as important as the price. Putting the policies of two places listed on ROKE side by side shows the difference.
Two styles: sliding scale and bands
| Time before the shoot | 91s STUDIO | STUDIO GAM DMC |
|---|---|---|
| 7+ days | Full refund | Full refund |
| 6 days | Full refund | 50% withheld |
| 5 days | Full refund | 50% withheld |
| 4 days | 20% withheld | 50% withheld |
| 3 days | 40% withheld | 50% withheld |
| 2 days | 60% withheld | No cancellation |
| 1 day | 80% withheld | No cancellation |
| Same day | 100% withheld | No cancellation |
91s STUDIO uses a sliding scale that rises 20% a day; STUDIO GAM DMC uses three bands. Cancel four days out and 91s keeps 20%, GAM keeps 50%. Up to a week before the shoot, both refund in full.
What to ask before booking
- Date changes — Does moving the date count as cancelling? How many changes are allowed?
- Counting days — Is ‘3 days before’ counted from the shoot date, from what time, and in business days or calendar days?
- Deposit — Is the deposit refunded on the same scale, or kept?
- Shortening — Can you cut six hours to four?
- Weather — Will they move a daylight or outdoor shoot for rain?
- Refunds — To which account and within how many days? For overseas cards, is it processed as a card cancellation?
If your schedule might move
- Mark the day fees start (4 days out at 91s, 6 at GAM) on your shooting schedule.
- If client sign-off is late, pick a place with a longer free-cancellation window.
- Get the policy again in the quote email or booking confirmation, so there's no dispute later.
ROKE is not a party to the rental contract. Cancellations and refunds follow the host's policy, as shown under ‘Cancellation’ on the location page and in the host's quote.
Translated from the cancellation policies 91s STUDIO and STUDIO GAM DMC publish on their own websites (checked November 10, 2026). Policies may change, so confirm when booking.
